YEREVAN, October 19. / ARKA /. Armenia’s State Commission for Protection of Economic Competition (SCPEC) issued a written reprimand to the Russian-run South Caucasian Railway (SCR) for a number of shortcomings in the process of sale and refund of tickets.
The SCPEC acted on complaints from a number of Armenian citizens that the company refused to receive back tickets purchased electronically, and when citizens returned the tickets it charged a 15% penalty of the ticket price.
The citizens also complained that the online ticket purchase service did not sell back tickets and did not allow to choose between the available seats. SCPEC said there were other complaints that the electronic tickets are 2000 drams more expensive.
"I would like to note that the company cooperated with us having removed all the shortcomings, except the high cost of e-tickets, but the SCR said in writing it will solve this problem. Therefore we have issued only a reprimand,’ head of SCPEC, Artak Shaboyan said.
Armenian Railways was handed over to the South Caucasus Railways on February 13, 2008 for 30-year concession management with a right to prolong the management term for other 10 years. ($1-406.13 drams). -0-