YEREVAN, January 24. /ARKA/. The Armenian financial ombudswoman’s office handed honorary certificates to five financial organizations for effective cooperation in 2012.
VTB Bank (Armenia), ACBA-Credit Agricole Bank and Ardshininvestbank as well as two insurance companies Ingo-Armenia and Rosgosstrakh received these certificates.
“The office’s choice was grounded on some indicators, such as the degree of cooperation in consideration of claims, where key criteria were completeness of necessary papers and promptness of their submission as well as readiness of companies’ attorneys to support consideration of cases and the good will displayed in compensation of damages inflicted even in the event of no legal grounds for it,” Armenian Financial Ombudswoman Piruz Sargsyan said at a news conference on Thursday.
In her words, as a whole, financial organizations are willing to cooperate with the office, fulfill its recommendations and amend norms if necessary.
The office received 1,311 complaints in 2012. Compensations to clients amounted to more than AMD 111 million.
The Armenian financial ombudsman office was first in the Commonwealth of Independent States. It started functioning on January 24, 2009.
The office defends rights and interests of banks’ clients ensuring fast, effective and free consideration of their claims. The office contributes to enhancement of public confidence in the country’s financial institutions. -0-