YEREVAN, September 10. / ARKA /. The Russian-owned VTB Bank (Armenia) has reopened today the renovated branch Kotayk in Abovian, a town 20 km of Yerevan.
"Our bank and our entire team are doing a great, very laborious work to change our appearance and significantly improve the quality of our services,” VTB Bank (Armenia) CEO, Yuri Gusev said at the opening ceremony.
A set of comprehensive measures has streamlined customer services, upgraded and technically re-equipped job places, as well as brought the interior of the branch in line with the brand and corporate style of the VTB Group.
The renovated branch has queue management system and partitioned zones for customer service by type of service and products.
Gusev described the Kotayk region as one of the key regions of Armenia. "It is one of the most successful areas in our business, which is why we have invested so much in the modernization of the branch,” he said.
Gusev said VTB Bank (Armenia) has repaired more than twenty of its 67 branches across the country. Gusev also said the bank was not considering the possibility of opening new branches. VTB Bank (Armenia) is owned fully by Russian financial group VTB. -0-