Armenian consumer should be aware of and use his right to exchange goods - expert

Armenian consumer should be aware of and use his right to exchange goods - expert

YEREVAN, July 14. /ARKA/. Armenian consumers should be aware and take the advantage of their right to exchange or return goods, chairman of Informed and Protected Consumer NGO Babken Pipoyan said.

According to Pipoyan, public awareness of the issue is growing.

In 2014, out of 100 return applications from customers in Armenia 98 were satisfied, Pipoyan told a press conference on Friday.

Pipoyan said his organization has recently conducted a large-scale monitoring in 570 shops to reveal and prevent cases of violation of consumer rights.

The expert said they held consultations with involved NGOs and the business community on the issue on a constant basis.

The main achievement is that the ‘No exchanges and refunds/returns’ note that is a major violation of consumer rights has disappeared from most of the shops, Pipoyan said.

Consumers should be aware that, according to the law about protection of consumer rights, having the receipt, they can exchange a non-food item within 14 days after the purchase, Pipoyan said. The reason for exchange-reason could be not only the faulty item, but also the color or any other factor. Yet, the label should be maintained on the item.

In this respect, it is household appliance shops that are most fair to consumers and the highest number of consumer complaints is about shoes, mobile phone, construction material and heating system shops, Pipoyan said.

Exchange or return of drugs is a special issue, the expert said. Today it is banned to exchange or refund drugs, but the NGO intends to initiate a law allowing to return a medicine if it was purchased on a wrong advice from the pharmacy staff, he said.

Armenia’s law about protection of consumer rights was passed in 2002. –0—

13:37 14.07.2014

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