YEREVAN, March 6. / ARKA /. According to Suren Krmoyan, chief of staff of the health ministry, some 7000 people called the ministry last year to report problems or raise some pressing questions by using its hot line, up from 6,650 in 2012. He said the growth in this number is evidence of increasing trust of people in the ministry.
Krmoyan said the vast majority of these people complained about high prices of medications, delays in providing free drugs to eligible groups, lack of benefits and queues at medical institutions for treatment.
Concerning queues Krmoyan said when a hospital spends the monthly amount of money it receives for providing free medical assistance to eligible groups, other patients have to wait until their turn comes and hospitals show assistance only to emergency patients.
Concerning inaccessibility of drugs Krmoyan said the number of complaints decreased by the end of the year compared with the beginning of the year. He explained this by the fact that the ministry signed last year a contract with the manufacturer of drugs for diabetics.
He said people with diabetes will not have problems in getting the drugs in time in the next five years.
In general, he said, about 90% of the complaints received by the "hot line "in 2013 were considered by relevant departments and agencies and resolved. He said also that 94% of the calls were actually inquiries and only 6 % of calls were suggestions and complaints.
The ministry’s " hotline " ( 52-88-72 ) operates round the clock. Messages can be sent also by email to Hotline@moh.am . -0-