YEREVAN, March 14. / ARKA /. Only 40%-50% of Armenian consumers are aware of their rights, according to Armen Poghosyan, head of the Consumers' Association of Armenia.
Speaking at a news conference today he said although the awareness of Armenian consumers about their rights rose sufficiently in recent years, the current level is not sufficient because normally it should be 80 percent.
According to him, consumers first need to know their basic rights and services to which they can turn to for the protection of their rights.
"Basically, consumer complaints are about poor quality food and clothing. People have problems when wanting to return low quality goods," he said.
He explained that consumers can exercise their right to return or exchange the purchased goods within 14 days and need also to preserve cash register receipts as evidence.
He said citizens’ complaints are very often disregarded and the process of responding to these complaints is not monitored properly.
“I believe that all complaints must be systematized, and the most serious of them be singled out and addressed," he said.
At the same time, Poghosyan said that over the past 20 years the quality of food products and services has improved noticeably and the personnel in supermarkets, stores and service sector has become more friendly. According to him, the Association receives about 60 complaints a month. -0-