Office of Armenian financial ombudsman holds seminar at VTB Bank Armenia

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09.07.2009, 20:09

A hand-on seminar “Financial Ombudsman of Armenia: legislation, structure, tasks” was held at the head office of the VTB Bank Armenia on July 6.

YEREVAN, July 9. /ARKA/. A hand-on seminar “Financial Ombudsman of Armenia: legislation, structure, tasks” was held at the head office of the VTB Bank Armenia on July 6. The bank’s press service reported that the seminar was prepared and conducted at a high professional level by Hranush Aghayan, expert the RA Office of Financial Ombudsman, and Hay Ohanesyan, lawyer for the office.

Participating in the seminar were the managers of VTB Bank Armenia branches, as well as the heads and staffers of the bank’s core departments – lawyers, specialists in retail service promotion, branch network development, and personal service. The participants raised numerous interesting questions and exchanged views. The seminar organizers made note of some of the proposals to thoroughly discuss them within the terms of reference of the RA Financial Omudsman’s office.

The participants actively discussed various situations involving individual complaints about financial institutions’ incompetence resulting in losses.

The VTB Bank (Armenia) CJSC (Armsavingsbank until June 20, 2006) joined the VTB Group in 2004. The VTB Group is sole owner of VTB Bank (Armenia). –0--

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