Armenian CB to focus on protection of rights of users of services

YEREVAN, June 23. /ARKA/. The Central Bank of Armenia (CBA) plans to focus attention on the protection of rights of users of financial services. The CBA intends to implement large-scale measures, CBA Chairman Artur Javadyan told reporters.

“We will compile special reference guides and brochures to inform users of their rights and duties,” Javadyan stated at an annual meeting of the Union of Banks of Armenia.

According to him, the CBA plans to elaborate and introduce effective mechanisms of considering customers’ complaints. Special attention will be paid to raising customers’ financial awareness,” he said.

Javadyan pointed out that the CBA involves various consumer protection NGOs.

In this context, Head of the Association of Consumers of Armenia Armen Poghosyan stressed the importance of considering consumers’ complaints. He said that this must be a trilateral process.

"Clients and representatives of banks and of consumer protection organizations must be involved in the process,” Poghosyan said. –0--